Employee Assistance Programmes (known as EAP’s), are notoriously underused, and you pay for the under usage. In fact, they can actually create an environment whereby it’s not in the interest of the provider you pay to support you, because by doing so, it will greatly affect their profits.
Another huge problem is that traditional EAP’s base their pricing on everyone in the company having a handful of sessions each, which is nothing like reality. What mostly happens, is that some staff won’t need any sessions at all, whereas others will need much more support.